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At different stages of our lives we will have different legal needs. Our online legal document service can help you address those needs with confidence and affordably.


PERSONAL LIBRARY

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Buying goods

This is a letter for an individual to make a complaint for defective goods purchased from a commercial enterprise. This letter is suitable for requests in relation to goods, but not services, and is only suitable for consumers (not businesses) making purchases from sellers. The seller must have breached their obligation under the Consumer Protection Act 1999 in which the goods are defective and not of acceptable quality upon purchase. The original receipt of the transaction should be kept. Any complaints should be made and brought to the notice of the seller within a reasonable time, no more than one week from the date of purchase. Before issuing this letter, the consumer should visit the place where the goods were purchased and try to have the matter resolved.

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This letter is for an individual to make a complaint for goods which are not fit for purpose, purchased from a commercial enterprise. This letter is suitable for requests in relation to goods, but not services. The dealer must have breached their obligation under the Consumer Protection Act 1999 in which the goods are not able to function for the purpose it is intended upon purchase. The original receipt of the transaction should be kept. Any complaints should be made and brought to the notice of the seller within a reasonable time, typically no more than one week from the date of purchase.

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Dealing with neighbours

This letter can be used to complain to a neighbour about excessive noise caused by the neighbour. You should keep a copy of this letter when you send it along with any other correspondence between you and your neighbour, and keep a record of the time, date and other details of the noise. Before considering any legal action, ensure that all other avenues of trying to stop the noise have been exhausted. For instance, communicating politely to your neighbour several times (via this letter or speaking to them) or complaining to the management body of the property you live in (if applicable).

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Use this letter as an initial request to a neighbour to prune evergreen trees, plants or bushes that encroach onto your property causing obstruction of light to your garden or your home or the clogging up of your drain. Your neighbour must be living in a residential (rather than commercial) property. The letter includes an ultimatum, in which your neighbour must prune the tree, plants or bushes, failing which, you may proceed to take any legal actions that are available to you, against your neighbour.

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Debt & arrears

This formal letter demands the person to whom the letter is addressed to (borrower) to perform the legal obligation of paying a sum of money owed to the person who issued the letter (lender). This letter should preferably be based on a record of the loan amount and the due date for payment which has already been agreed upon.

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This is a letter of demand for rental under a tenancy agreement. The document refers to an original tenancy agreement, which states the day by which rental should have been paid. It also includes an ultimatum, wherein if the tenant does not pay within 5 days from the prescribed date, legal proceedings will commence. The landlord can only evict a tenant with a court order. The letter of demand should be sent by registered mail so that there is a record of the letter being sent and received by the tenant.

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Holiday & travel

This letter is to be used where you are requesting from an airline on compensation for your delayed or cancelled flight. The type of compensation is as determined by the Malaysian Aviation Commission. You can also use this letter to claim a refund of certain expenses incurred as a result of the delayed or cancelled flight, such as meals, phone calls or accommodation and transport to the hotel. Flight details are required to be filled in this letter, and any communications log between you and the airline should be provided with this letter. Before you use this letter, check with the airline to find out if they have any particular claims procedure or form that you must use.

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This letter is to claim compensation from an airline for lost luggage(s). Airlines operating in Malaysia are legally obligated to offer passengers compensation for lost luggage, as set out in the Malaysian Aviation Consumer Protection Code 2016. This letter assumes that the complainant has made a report with the airline for the loss of luggage at the airport of arrival and has not since heard from the airline on the missing luggage(s). Flight details, details of the luggage and the luggage tags are required to be filled in this letter.

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This letter is to claim compensation from a hotel or motel that you have stayed in which the room was not satisfactory. Please ensure that you have the receipt or invoice for the accommodation paid. This letter assumes that you have requested for a change of room or for the problems in the room to be rectified but none were done by the hotel or motel during your stay.

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Letters to employers

This is a resignation letter for an employee working in a company. The content of this letter would allow the employee to leave the company on a positive note, as it expresses gratitude to the employer for the opportunity. In this letter, the reason for your leaving is for your best interest and not due to anything personal against the organization. The letter should be addressed to the employee's immediate superior and copied to the company's human resources manager. You should also take note of the notice period to be given for resignation as prescribed by your employer.

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Motoring

This is a contract of purchase of a motor vehicle. This document is prepared from the perspective of the buyer. If you are the seller, then use the Agreement to sell a motor vehicle template. The buyer is an individual, whilst the seller can be either a company or an individual.

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This is a contract of sale for a motor vehicle. This document is prepared from the perspective of the seller. If you are the buyer, then use the Agreement to buy a motor vehicle template. The seller is an individual, whilst the buyer can be either a company or an individual.

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This is a letter to complain to the workshop about missing items from your vehicle sent for service or repairs at the workshop. Complaints should be made and brought to the notice of the workshop within a reasonable time from you becoming aware of the missing items, ideally as soon as practically possible or within a few days. This letter should be sent by registered post to ensure that you have a record of serving this letter to the workshop in the event where the workshop denies liability or ignores this letter, resulting in you pursuing your claims through legal proceedings.

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This is a letter by an individual to the workshop complaining about damage caused to your vehicle whilst it was in their possession for servicing or repair work at the workshop. This letter requests that the workshop repairs the damage free of charge.

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This is a letter to complain to the workshop where the original faults reappear following completion of the servicing or repair work and you wish to request the workshop to make good the poor repairs made on your vehicle. Any complaints should be made and brought to the notice of the workshop within a reasonable time from becoming aware of the poor service.

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This letter can be used if a workshop billed you for servicing or repair on your vehicle and that bill is much higher than the quotation you were given and you did not agree to pay a specific amount or to a specific calculation of the charge. This letter acts as a complaint to the workshop that the amount charged is unreasonable, and requests a reduction to the final invoice as per the initial agreed quotation provided by the workshop.

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This is a letter to claim compensation from a careless driver to cover the repair costs on your vehicle whereby, the careless driver has caused an accident between you and the careless driver. It is ideal to have as much information about the accident, for example, time, date, or any witnesses. It is advisable that you lodge a police report on such accident and attach the copy of police report to this letter. Further details to be attached to the letter are photos of the accident and details from the dash camera (if any).

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This is a letter to demand a refund from a dealer for a vehicle which you have purchased and which has fault(s). The letter requires you to input in detail the fault(s) discovered with the vehicle. This letter is to request the dealer to refund the amount paid for the vehicle and warns the dealer that failure of repayment of the sum paid for the vehicle will lead to commencement of court proceedings.

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This letter is to claim compensation from a vehicle dealer who denies liability for the vehicle that has been purchased from them. The dealer may provide a limited warranty on the vehicle and any complaints should be filed within that time. Whilst complaints can still be filed after the warranty period, it will be more difficult to claim any compensation. This letter assumes that you have already communicated with the dealer on this matter, and the dealer denied liability. If you have not, you can use the Request letter - to dealer to repair faulty vehicle, to draft the letter.

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This letter can be used if you have been sold a faulty vehicle by a vehicle dealer. It sets out details of the faults and requests the dealer to repair the vehicle free of charge, referring to your rights under the Consumer Rights Act 1999. Any complaints should be made and brought to the notice of the dealer within a reasonable time, typically no more than one week from the date of purchase.

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Personal finance

This letter can be used to inform your bank of unauthorised withdrawal(s) from your bank account. Complaints should be made and brought to the notice of the bank within a reasonable time from becoming aware of the unauthorised withdrawal(s), typically no more than a week at most from the date of receipt of the bank account statement or when the bank statement is available online or you becoming aware of the unauthorised withdrawals or transaction, whichever is the earlier. This letter requests the bank to investigate these unauthorised withdrawal transactions.

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This letter can be used if there is an error or unknown charges to your credit card on your credit card statement. Complaints should be brought to the notice of your bank or credit card issuing company within a reasonable time from receipt of the credit card statement, typically no more than a week from the date of receipt. This letter is only appropriate for use where your credit card is still in your possession, i.e. it hasn't been lost or stolen, but there are unknown charges on your account.

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This agreement is for a personal loan for a fixed duration and is appropriate for use between individuals on either side of the contract. It is only appropriate for a fixed-sum cash loan which is granted to the borrower not in the course of business of the lender. Note that no interest can be charged under the loan without a money lender’s licence. This agreement includes details of the amount borrowed, provides options on repayment methods and when to make repayments.

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Powers of attorney

This power of attorney can be used by an individual (Donor) to authorise an individual or another business entity (Attorney or the Donee) to act on behalf of the Donor so that the Donor can continue with the Donor's affairs even though the Donor is not present. This power of attorney document is meant for general purpose, meaning it applies broadly to all the Donor's matters or transactions that the Donor wish for the Attorney to deal with. The power of attorney must be attested and registered with the High Court of Malaya.

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This power of attorney is a document that appoints and empowers a person or another business entity (the Donee or Attorney) to act on your (the Donor) behalf, specifically for collection of rental of a property. Use this power of attorney strictly for the matter of rental collection only. The power of attorney must be attested and registered with the High Court of Malaya.

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The power of attorney is a document that authorises an individual or a company (Attorney or the Donee) to act on behalf of another (the Donor). It enables the Donor to continue with the Donor's affairs even though the Donor is unable to be present due to being away when a particular matter or transaction in which the Donor is involved in is being negotiated or concluded. This power of attorney document is meant to grant the Attorney for a sole purpose only. This means that it is meant to deal with only one particular matter or transaction of the Donor which must be specific in nature. The power of attorney must be attested and registered with the High Court of Malaya.

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This is a document to revoke a power of attorney which has been previously granted to another. To revoke the power of attorney, you must file a copy of this deed of revocation together with the original copy of the power of attorney at the High Court which the power of attorney was registered, as per Section 5 of the Powers of Attorney Act 1949 (Act 424).

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Property & tenancy

This agreement is for a contractor to carry out small-scale building or renovation works to a residential property. It is intended for use by the property owner or the contractor. The owner is an individual, while the contractor may be an individual or a company. This agreement includes the details and duration of the construction work to be carried out, obligations by owner and contractor and specifications of the site to be worked on. Under the agreement, the parties have the option of filling in detailed plans of the construction work within the agreement or attaching separate documents of the plans together with the agreement.

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This is a letter between an individual and the builder – be it an individual or company. If you have employed a builder whose work was faulty or who used materials which did not conform to the contract, use this letter to ask the builder to put the faults right free of charge. This letter allows you to dictate to the builder the reasonable time to complete the repairs. After such time passes and the remedial work is not completed, it warns the builder that you will employ another builder to rectify the faults at their costs. It is assumed that there is in place a contract for the works of which complaints are now being made, and the faulty building work is contrary to the specifications in the contract.

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This agreement is drafted from the landlord’s perspective, in which either the tenant or landlord may be a company or an individual. It specifies the terms of the rental of an apartment or unit property. This includes, amongst others, the details of the property to be rented, the duration of tenancy, amount of rental, identity of the tenant, security deposit for utilities and damages, details of any fixtures that will be handed over with the property and the condition of the property during handover.

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This tenancy agreement for house is drafted from the landlord’s perspective, in which both the tenant and landlord can be individuals or a company. It specifies the terms of the rental of a house. This includes, amongst others, the details of the property to be rented, the duration of tenancy, amount of rental, identity of the tenant, security deposit for utilities and damages, details of any fixtures that will be handed over with the property and the condition of the property during handover.

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This is a letter by the main tenant to seek the written consent of the landlord to share an apartment, house, commercial landed or commercial strata property, with another company or individual (sub-tenant). There must be an existing tenancy agreement already in place between the landlord and tenant, in which the tenant will continue to be responsible for its obligations under the tenancy agreement.

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Shariah compliant

Hibah adalah salah satu langkah yang digunakan untuk pembahagian harta di kalangan umat Islam iaitu terutamanya sesama waris dan ahli keluarga. Hibah adalah pemberian seseorang kepada orang lain atau pihak tertentu yang dilakukan ketika pemberi masih hidup. Mengikut istilah syarak, hibah ialah suatu akad yang mengandungi pemberian seseorang secara sukarela akan hakmilik suatu hartanya kepada seseorang yang lain pada masa hidupnya tanpa balasan ('iwad). Dokumen hibah ini sesuai untuk kegunaan individu yang ingin memberi keizinan kepada beberapa pemegang amanah/benifisiari untuk mengambil alih pemilikan aset-aset pemberi hibah.

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Dokumen pinjaman peribadi tanpa faedah ini bertujuan untuk memberi pinjaman kepada peminjam dengan terma bayaran semula pinjaman tersebut yang tidak mengandungi faedah. Peminjam hanya perlu membayar semula jumlah asal pinjaman. Konsep ini juga dikenali sebagai Qardhul Hassan. Qardhul Hassan merupakan pinjaman ikhlas atau pinjaman yang tidak melibatkan faedah atau syarat bayaran tambahan pada saat pembayaran balik pinjaman, walaupun tambahan waktu untuk bayaran balik diberi oleh peminjam. Walau bagaimanapun peminjam boleh, mengikut budi bicaranya, membayar balik tambahan wang yang lebih banyak daripada wang yang dipinjam sebagai tanda penghargaannya terhadap bantuan pinjaman kepadanya pada waktu ia memerlukan.

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Dokumen pinjaman peribadi tanpa faedah ini bertujuan untuk memberi pinjaman kepada peminjam dengan terma bayaran semula pinjaman tersebut yang tidak mengandungi faedah. Peminjam hanya perlu membayar semula jumlah asal pinjaman. Konsep ini juga dikenali sebagai Qardhul Hassan. Qardhul Hassan merupakan pinjaman ikhlas atau pinjaman yang tidak melibatkan faedah atau syarat bayaran tambahan pada saat pembayaran balik pinjaman, walaupun tambahan waktu untuk bayaran balik diberi oleh peminjam. Walau bagaimanapun peminjam boleh, mengikut budi bicaranya, membayar balik tambahan wang yang lebih banyak daripada wang yang dipinjam sebagai tanda penghargaannya terhadap bantuan pinjaman kepadanya pada waktu ia memerlukan.

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Wasiat ialah pengakuan atau arahan seseorang yang dibuat pada masa hayatnya ke atas hartanya untuk tujuan- tujuan yang tidak bertentangan dengan hukum syarak. Harta orang Islam yang meninggal dunia tanpa membuat wasiat akan diagihkan kepada waris-waris mengikut undang-undang faraid. Wasiat ini sesuai untuk kegunaan individu lelaki yang kahwin (suami).

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Wasiat ialah pengakuan atau arahan seseorang yang dibuat pada masa hayatnya ke atas hartanya untuk tujuan- tujuan yang tidak bertentangan dengan hukum syarak. Harta orang Islam yang meninggal dunia tanpa membuat wasiat akan diagihkan kepada waris-waris mengikut undang-undang faraid. Wasiat ini sesuai untuk kegunaan individu perempuan yang kahwin (isteri).

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Wasiat ialah pengakuan atau arahan seseorang yang dibuat pada masa hayatnya ke atas hartanya untuk tujuan- tujuan yang tidak bertentangan dengan hukum syarak. Harta orang Islam yang meninggal dunia tanpa membuat wasiat akan diagihkan kepada waris-waris mengikut undang-undang faraid. Wasiat ini sesuai untuk kegunaan individu yang tidak berkahwin.

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Wills

This document is to create the last will and testament of a married individual whose children are below 18 years old. The will sets out his/her wishes for the disposition of his/her assets to the intended beneficiaries upon his/her death, how the estate and assets are to be distributed, instructions on the appointment of executor(s), the administration of the estate and appointment of guardian(s) for his/her children before 18 years old. In the event a person dies without making a will, his/her assets will be distributed in accordance with the proportions as set out in the Distribution Act 1958, and not in accordance with the wishes or needs of the person's family members. This document requires the signature of the testator and two witnesses (who cannot be the beneficiaries or the spouses of the beneficiaries of the will).

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This document is to create the last will and testament of an individual that sets out his/her wishes for the disposition of his/her assets to the intended beneficiaries upon his/her death, how the estate and assets are to be distributed, instructions on the appointment of executor(s) and the administration of the estate. In the event a person dies without making a will, his/her assets will be distributed in accordance with the proportions as set out in the Distribution Act 1958, and not in accordance with the wishes or needs of the person's family members. This document requires the signature of the testator and two witnesses (who cannot be the beneficiaries or the spouses of the beneficiaries of the will).

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BUSINESS DOCS

PERSONAL LAW GUIDE

For many of us, law is complex, confusing and difficult to understand. We want to change that. We make law easy so as to empower you to take charge of your own personal legal issues. We give you the basic facts so that you can make informed decisions.

Our Personal Law Guide is here to help you, whether it is about how to write a Will, make a claim from a service provider or give someone the power of attorney.

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